Booked for a pedicure with gel nails ( 2 of us had the same treatment ). Tiffany was really nice but we were not happy with the results and we have both had lots of pedicures over the years so know exactly what to expect. Contacted them via email and the response was that if we use the pool before it will lessen the results ( I did not use the pool ) and that if you want better results book the luxury next time. We regularly go on spa days / weekends and know what results we should see. The complete bad attitude to my email ‘what is it the problem’ is appalling. We have been to the Cheddar resort before and the spa cancelled our appointments on the day offering 2 of the 4 of us to have treatments. Do not pay £65 for a pedicure that will leave you with the same finish before but with polish on. Please note I also offered to send photos in but it was ignored and told to book luxury next time. Waiting on the escalation process as not happy with the tone of emails received from the spa. I can’t say who as no name just the email so again very impersonal

Lovely pool and sauna

Upon some friends gifting us a couple of half-day spa vouchers as a wedding present in July 2022 we were excited to attend the spa as we've been a couple of times previously and had a relaxing experience. We booked in via email at the end April 2023 for a visit to the spa in June 2023. On 6th June we dug out our vouchers to take with us and noticed that they're (surprisingly) only valid for six months. I immediately called Ezina to explain the situation and unfortunately they'd actually failed to book us in on 10th June (despite the email confirmation). I was hoping we'd then be able to use the expired vouchers (under a year old at this point) due to the mishap on their part. Ezina told us that we could utilise one of the expired vouchers, which I accepted as my pregnant wife was looking forward to her pregnancy massage, and I didn't want any conflict. Unfortunately however, Ezina wanted to charge me the new price for the half-day spa rather than the price at the time when we made the booking, which was considerably more expensive. At this point I was unwilling to pay the additional as our friends had already spent their hard earned money on the vouchers (c£150.00) and we were then expected to pay a further £120.00, totalling £270.00 for a half spa day. Spa's are meant to be a relaxing experience (the first few words on Ezina's actual website are "relax and unwind") but by this point there was no relaxing in site. Now with a 8 and a half month pregnant wife and no pregnancy massage in site, with no time to book a new one in with any other spa we have been left very disappointed. A wedding gift from a friend wasted and their hard earned money lost. If you are planning on using the spa, whilst we've previously had good experiences whilst there, I would certainly avoid purchasing any gift vouchers (six months is extremely short) and unfortunately the customer service has left a lot to be desired. Overall, a very poor experience with a distinct lack of customer service. Turns out the customer is not always right!

Lovely facilities, in nice setting and a fabulous view. Tiffany and Ele were super therapists..friendly and professional at all times. Went for a spa day (treatment, use of pool and hot tub-sauna being refurbished-and lunch included) This was the only downside to our visit. Lunch included, didn't mean quite that. You could have a £15 salad, but if you chose a sandwich-just under £9 you had to pay for fries- so with drinks for two, and extra £13...so not "included". Would happily return, but have the included lunch!

Really enjoyed the spa, hubby had a good massage.

A really wonderful relaxing spa day. Great facilities, super facial , lovely staff and a really nice lunch. Thank you. We will definitely be back. Highly recommend 💕

My mum and I came for the half spa day and it was so lovely. The staff where super friendly, everywhere looks fresh and clean but best of all the treatments where amazing, we both commented several times on how wonderful we felt afterwards. I think that this is now going to be our go to local spa and We already planing a return trip. So thank you to the wonderful ladies that made our day so lovely and effortlessly, I really can't think of a bad word to say other then we wish we found you earlier!